Returns 


Our return policy lasts 30 days from the date your order is placed. If more than 30 days has passed, we unfortunately can’t offer a refund or exchange.

To be eligible for a return, your item must be unused, in the original packaging and in the same condition in which it was received. 


Several types of goods are exempt from being returned. Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged. Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 30 day for an exchange. No exchanges or returns will be accepted after 30 days.


To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 


Refunds


Once your return has been received and inspected, we will send you an email to notify you that we have received your return and about the status of your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment. This can take up to 14 days.  


Late or missing refunds (if applicable) 


If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@rockymountain.shop.


Sale items (if applicable) 


Only regular priced items may be refunded. Unfortunately sale items cannot be refunded. 


Exchanges (if applicable) 


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rockymountain.shop. We will then provide shipping information.


Gifts 


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 


Shipping 


To return your product, please email us at info@rockymountain.shop. We will then provide shipping information.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.